My Account
Create Account
Create Account
Online Account Access
Request Service
Request Service
Start, Stop, Transfer
Pay Bill
Make A Payment
secure  Account Login
(Can't Log In?)
LANGD about

Support

divider

Username & Password Help

Forgot your Password?
Forgot your User Name?


Helpful Forms

Bank Draft (ACH) Automatic Payment Form
Bank Draft (ACH) Termination Form
Residential Deposit Application Form
Residential Service Application
See more Forms...


Email

We'd love to hear your feedback! Your comments and suggestions will help us be a better service provider to you and other customers. Email to custsvc@langd.org once completed.
Customer Survey


Office Locations

WINTER GARDEN
1320 Winter Garden- Vineland Rd.
Winter Garden, FL map
Main: 407.656.2734
Fax: 407.656.9371
Office Hours:

Monday – Friday, 8am – 5pm

APOPKA
38 N. Park Avenue
Apopka, FL map
Main: 407.656.2734
Fax: 407.886.6277
Office Hours:
Monday – Friday, 8am – 5pm (Closed 1pm-2pm)

CLERMONT
676 W. Montrose
Clermont, FL map
Main: (352) 394-3480
Fax: (352) 243-3920
Office Hours:
Monday – Friday, 8am – 5:00pm (Closed Noon-1pm)


Tariff

For information on Tariffs please click here.


FAQs

What are my payment options with Lake Apopka Natural Gas?

Payment in full is due on or before the due date shown on your bill using one of the following payment options:

  • 1) Online through your checking or savings account. Save time and postage costs by paying online. This service is available nearly 24 hours a day, seven days a week, and it’s easy to register. You must have a copy of a recent bill so you can enter your account number, name and address exactly as they appear on your bill. Online payment is safe, secure and dependable. Your online payment can take up to five business days to process.
  • 2) Check or money order via the mail. Your payment may take up to seven business days to be processed.
  • 3) Pay by phone. You can pay your gas bill automatically using your checking or savings account or your American Express, Visa, MasterCard, Discover Card, or certain ATM/debit cards using the automated pay service. Just call 407.656.2734 and follow the recorded instructions. Lake Apopka does not assess a processing fee for this type transaction. Your transaction may take up to 48 hours to be processed; your credit card payment or debit transaction may take up to two business days.
  • 4) Pay by phone (LIVE). Same as above but Customer Service will assist you with processing your payment. There will be an additional charge added for this method of payment.
  • 5) Automatic bank draft. When you sign up for automatic bank draft, we automatically withdraw the amount due from your financial institution on the due date shown on your bill. If the due date falls on a weekend or holiday, the withdrawal will be completed the next business day. To sign up, call Lake Apopka Natural Gas for an application 407.656.2734, or download an application (PDF) to mail, e-mail or fax to us.
  • 6) Walk in. Visit any of our 3 conveniently located offices in Clermont, Winter Garden or Apopka.

Does Lake Apopka Natural Gas need my social security number when I sign up?

Although the law does not require you to provide your Social Security number for identification purposes, Lake Apopka Natural Gas must have that information in order to complete your application for service.


I’ve recently chosen automatic bank draft for automatic payment of my gas bill. How do I know when my automatic bank draft payment will be debited from my checking account?

Lake Apopka’s bank draft payment plan automatically withdraws the amount due from your financial institution. Your account will be debited on the due date shown on your bill unless that date is a holiday or on a weekend. In those cases, your account will be debited the next business day.


What should I do if I want to terminate service with Lake Apopka Natural Gas?

As of February 1, 2011, Lake Apopka Natural Gas District will no longer accept telephone calls as authorization for service termination. If you are moving within Florida, outside of Florida, or otherwise want to terminate service, you must give a minimum of ten (10) business days’ advance notice by:

  • Electronically by completing the Disconnect Form,
  • In writing to our address at 1320 Winter Garden-Vineland Rd., Winter Garden, FL 34787,
  • In person (proof of identification and signature will be required),
  • Faxed written request to 407.656.9371 (Proof of i.d., such as driver license number or social security number must be listed.), or
  • E-mail to custsvc@langd.org. (Proof of i.d., such as driver license number or social security number must be listed.)

Please note that Lake Apopka Natural Gas District is not responsible for written or electronic correspondence sent to the wrong address. If you do not notify Lake Apopka Natural Gas District in writing, in person or by electronic correspondence, service will be continued until such notice is received. In either case, you will be responsible for paying all charges incurred until the time of termination.


See more FAQs...


WINTER GARDEN
1320 Winter Garden- Vineland Rd.
Winter Garden, FL map
Main: 407.656.2734
Fax: 407.656.9371
Office Hours:

Monday – Friday, 8am – 5pm

APOPKA
38 N. Park Avenue
Apopka, FL map
Main: 407.656.2734
Fax: 407.886.6277
Office Hours:
Monday – Friday, 8am – 5pm (Closed 1pm-2pm)

CLERMONT
676 W. Montrose
Clermont, FL map
Main: (352) 394-3480
Fax: (352) 243-3920
Office Hours:
Monday – Friday, 8am – 5:00pm (Closed Noon-1pm)