Important Links:
Answering Your Call:
All calls received between 5:00pm and 8:00am., Monday through Friday, holidays and weekends, are received by the answering service.
Calls pertaining to service will be answered on the next regular workday.
Calls pertaining to your bill must be handled by the Business Office.
Emergency calls will be answered promptly.
For Low Income Home Energy assistance Program
ORANGE COUNTY
407-836-7429
LAKE COUNTY
352-394-9878
click on banner above for more information
Our Locations:
WINTER GARDEN
1320 Winter Garden-Vineland Rd.
Main : 407.656.2734
Fax: 407.656.9371
Service Dept. Fax: 407.877.3893
APOPKA
38 N. Park Avenue
Main : 407.656.2734
Fax: 407.866.6277
CLERMONT
676 W. Montrose
Main : 352.394.3480
Fax: 352.243.3920
Hurricane Season:
Always a concern in Central Florida. Please be sure to read the safety section to re-familiarize yourself with the safety procedures.see a list of them HERE.
811:
Whether you are planning to build a major development or just landscape your yard, you are required to call in advance for utility line locates. Smart digging means knowing where your utility lines are buried BEFORE you dig in order to protect yourself from injury and prevent damage to underground utility lines. Read MORE
Home Heating:
Only Natural Gas offers flexibility in saving energy with convenient options, such as setting back the thermostat, at night and when not at home. Read MORE
Rates may change slightly each billing period based on the District's cost of gas for the previous month.
Connection fee for new or changed customer, when meter is turned on:
$45.00 Activation fee for residential customers
$45.00 Read in/read out Fee, when meter is not turned off
$45.00 Reconnection fee(after disconnection for non-payment)
$45.00 Temporary connection fee (usually for walk through and inspections)
$20.00 Seasonal Turn on and Turn Off Fees
Trip charges applied to all services except those stated above:
$22.00 for use of a 3/4 ton pickup or smaller, per vehicle
$33.00 for use of a vehicle larger than 3/4 ton pickup, per vehicle
Service Rates charges for labor performed during normal business hours per employee:
$50.00 first hour minimum charge
$25.00 per each additional one-half hour
After hours are charged as overtime rates
Charges for all other labor performed outside normal business hours, per employee:During weekdays, Monday through Friday, before 8:00 a.m. or after 5:00 p.m.
$75.00 First one hour, or portion thereof
$37.50 Each additional one-half hour labor
During weekends, Saturday or Sunday and Holidays:
$100.00 First one hour
$50.00 Each additional one-half hour
Leak Calls It is our policy to respond as quickly as possible to all calls concerning possible gas leaks. A service charge may apply for repairs on customer owned lines or equipment.
Customer Charge
$8.00 Residential customers per month
$20.00 Small Commercial customers, uses 4000 Therms or less average per month
$22.00 Large Commercial customers, uses 4000 Therms or more average per month
$35.00 Small Interruptible customers, uses 1000 Therms or less average per day
$45.00 Large Interruptible customers, uses 1000 Therms or more average per day
District Equipment Charge
$35.00 For use of back hoe/trencher equipment, per hour at job site
$25.00 For use of arc welding or air compressor equipment, per hour at job site
Customer charges are billed monthly for as long as the customer is connected to Lake Apopka Natural Gas system.
NOTE:
The rates charged by the District are set by resolution of the Board of Directors and are subject to change without notice. The Public Service Commission of the State of Florida does not have jurisdiction over the rates set by the Board of Directors.
PAYMENT INFORMATION
To pay in person, bring both portions of your bill to any of our three locations in Winter Garden, Apopka or Clermont.
To pay by mail, enclose your remittance stub with your check or money order and mail to below address. MAIL PAYMENTS TO :
LAKE APOPKA NATURAL GAS DISTRICT
P.O. BOX 850001
ORLANDO, FLORIDA 32885-0023
PAYMENTS MUST BE RECEIVED IN OUR OFFICE ON OR BEFORE THE DUE DATE. WE DO NOT ACCEPT PAYMENTS IN THE FIELD. Payments may also be made by phone to our main number at no charge, for customers with no past due balance, or from our website at no charge as well.
If you have any questions regarding your bill call billing at ext 106 or 105.
Meter readers will visit most customer's properties every month to obtain meter readings. In order for them to log in the correct information, we need to bill you for theactual amount of gas you use. To read your own meter, follow these simple steps:
1. Use the dials shown in the example to determine the exact position of your meter.
2. From the position of the dial hands, record the meter reading. If the dial hand is between two numbers, please record the lowest of the two. If it is between 9 and 0, then 9 is the lower number.
3. Use this method to check against your bill each month and to help you adjust your usage or to check for wasteful appliances.
The Gas Company's energy service charge covers the costs of transporting natural gas through our pipeline system. The wholesale gas prices we pay are based on market supply and demand and are not marked up by Lake Apopka Natural Gas District. We do not produce natural gas. We buy it from producers and marketers at the best possible price on the open market. Differences in your billing from month to month, may be due to changes in the weather, the number and types of appliances used, number of days between meter readings and the number of guests and family members in your home during the billing cycle. Occasionally, rate changes or changes in the cost of gas will affect the total amount due on your bill. If for any reason, the meter reader can't see your meter due to shrubs, obstacles or pets, a bill estimation may be calculated. This is based on factors such as previous usage, and the length of days in the billing cycle.
